How To Check SASSA Status Using Moya Guide

Are you interested in finding out the status of your SASSA application through the MOYA app? Well, with MOYA,, checking your SASSA status is a breeze. In this step-by-step guide, I will walk you through the simple process of using the Moya app to access your SASSA status information.

Some information regarding MOYA: MOYA is a super app that has been developed in South Africa, something similar to WeChat in China, that offers you different services such as data-free messaging, chat, content services and mobile money payments services.

The app has become quite popular in South Africa, with close to 6.5 million monthly active users. Other services offered by the app include news, sports, games, weather, education, jobs, and essential services like government services and information

In this guide, I will be taking you step by step and giving you instructions on how to install the Moya app, set up your account, and navigate the app interface to quickly check your SASSA status.

Whether you’re a SASSA beneficiary or an applicant, Moya has got you covered.

Knowing your SASSA status is important because it allows you to check if you are eligible for various social grants and benefits provided by the government.

Step 1: Downloading/Installing the Moya app

Here is what you need to do to install the MOYA app to your smartphone.

1. Open the App Store or Google Play Store on your phone.
2. Search for “Moya” app.
3. Click on the “Install” or “Get” button to start the download and installation process.
4. Wait for the app to download and install on your device.
5. Once installed, open the Moya app to proceed to the next step.

Congratulations! You have now successfully downloaded and installed the Moya app on your smartphone. Now, let’s move on to setting up your account.

Step 3: Navigating to the SASSA status feature in the Moya app

Before you can check your SASSA status, you first need to create an account inside the MOYA app and log in. Follow these steps to get started:

1. Open the Moya app on your phone.
2. Once the app load, you will see a welcome screen. Tap the button that says “Register” or “Sign Up” that will allow you to create a new account
3. You will be presented with a screen where you will enter your personal details. Such details include your names, South African ID number, and contact information.
4. Create a secure password for your Moya account.
5. Once you click to agree to the terms and conditions, then click on the “Register” or “Sign Up” button. This will finalize your registration process.
6. Now that you have registered, you can now login to the MOYA app with your username and password.

Great job! You are now logged in to the Moya app and ready to check your SASSA status.

Step 4: Checking your SASSA status using the Moya app

After you log in to the Moya app, it’s time to locate the SASSA status feature. Follow these steps

1. On the Moya home screen, go to the main menu.. This is usually represented by three horizontal lines or a menu icon.
2. Tap on the menu icon to open the navigation drawer.
3. Look for the “SASSA” or “Social Grants” option in the menu. This may vary depending on the app version.
4. Tap on the “SASSA” or “Social Grants” option to access the SASSA status feature..
5. On the SASSA status screen, you will be asked to enter your SASSA reference number or ID number
6. Enter your SASSA reference number or ID number using the on-screen keyboard.
7. Double-check the accuracy of the entered information to ensure the system can retrieve your status correctly.
8. Once you have entered the required details, tap on the “Check Status” or similar button to initiate the status check process.
9. Wait for a few moments as the Moya app retrieves your SASSA status information.
10. Once retrieved, your SASSA status will be displayed on the screen, indicating whether it’s pending, approved, or rejected.

Congratulations! You have successfully checked your SASSA status using the Moya app. Take a moment to review the information provided and make note of any next steps or actions required.

Common issues with the Moya app

One in a while you might encounter challenges when using the Moya App. The company took the effort to make the app user friendly but sometimes you may encounter difficulties using it. Here are a few troubleshooting tips to help you overcome them:

1. If the app is not launching, check and ensure that you have a stable internet connection. An unstable internet connection can prevent the app from functioning correctly.
2. Is your app currently updated to the latest version? Outdated versions of the Moya app might have bugs or compatibility issues that can affect its usage.
3. Another issue that can cause your app to malfunction is cache data that is corrupted. Clear the cache and data can help resolve these issues.
4. Did you know restarting your phone is all you need to solve minor technical glitches and improve the performance of your app?

If you continue to experience difficulties with the Moya app, consider reaching out to their customer support for further assistance.

Other MoyaPay Services

The other services that one can access in the MOYA app are:

1. Data-free messaging and chat:

South Africans can chat with their friends and groups. One does not need airtime or data bundles to do this.

2. Access to data-free content and services

When you use MoyaPay, you can access over 300 data-free websites and apps. These apps allow you to watch news, sports, games, weather, education, jobs.

3. High-quality voice and video calling

This app allows you to make calls of high quality including video calls though these are services you have to pay for.

4. MoyaPay account

Through the MoyaPaly app you can get paid, send money to clients bank accounts, deposit cash and withdraw cash, and purchase airtime, data, electricity, and more.

5. MoyaPay prepaid Mastercard: Users can apply for a MoyaPay prepaid Mastercard to make transactions.

Fees associated with using MoyaPay

The fees associated with using MoyaPay include the following:

1. MoyaPay Account & Transaction Fees:

• Cash-in via ABSA ATM deposit: R7.30 + R1.61 per R100
• Money-out to bank account: R7.00
• Withdraw cash @ Shoprite, Checkers, etc.: Fees specified[2].

2. MoyaPay Prepaid MasterCard Fees

• Monthly card fee: R9.00
• Card not topped up in a calendar month: R6.00
• Secondary card fee: R9.00 per card
• Cash-out at participating shops in South Africa: R3.53
• Cash-out at any ATM in South Africa: R6.93 + R1.19 per R100.

3. Other Fees

• Transaction Dispute Fee: R85.00
• Card Replacement Admin fee: R15.00
• MoyaPay Prepaid MasterCard order or replace a card (Passport Holder): R100
• Use card to pay anywhere in South Africa: Free
• In-app card balance enquiry: Free.
• MoyaPay charges a fee of R3.53 for withdrawing cash at participating shops in South Africa, such as Shoprite and Checkers[1]. This fee is in addition to the standard vendor or merchant fee in MoyaPay, which is 1%.

Some people are wondering whether there is a specific limit on the amount of cash one can withdraw from Shoprite or Checkers using MoyaPay. There is no limit

Just remember that the cash-out fee at participating shops in South Africa is R3.53 per transaction. This cash out fee is in addition to the standard vendor or merchant fee in MoyaPay, which is 1%.

Conclusion and final thoughts

I agree that Moya offers you a very convenient and efficient method to check your SASSA status. However there are other alternative ways to obtain this information.

Here are a few options to consider:

1. Visit the nearest SASSA office: Visit the nearest SASSA office and ask about your application or existing benefits. Remember to bring your identification documents for verification to make things easier for you
2. Call the SASSA helpline: Contact the SASSA helpline and speak to a representative who can provide you with your SASSA status over the phone. Be prepared to provide your SASSA reference number or ID number for verification.