If you have forgotten your SASSA reference number, you can retrieve it using the following methods:
Check SASSA Reference Using USSD Code
In order for you to confirm your SASSA reference number via USSD code, you can easily navigate through the following comprehensive steps to ensure a smooth and hassle-free process:
- Begin by dialing USSD code *120*3210# to access the SASSA services
- Once the screen pops us, carefully follow the step-by-step prompts. These prompts are designed to guide you through the process effortlessly.
- After your successful completion the instructions given, anticipate a detailed message from SASSA. This message will not just confirm you your application status but will also furnish you with the reference number pertinent to your SASSA application.
- In the probability that you encounter challenges trying to use the USSD code or have any other queries along the way, be assured that SASSA support is readily available. You can proactively reach out to SASSA by placing a call to their dedicated helpline at 0800 601 011. Their staff will give you the necessary help that you need.
By diligently following these steps and availing yourself of the available support channels, you can ensure a seamless and reliable experience in obtaining your SASSA reference number.
2. Check Using Voice Call
Another convenient method of verifying your SASSA reference number is through a making a voice call to them. Below are the steps to follow process:
- Take your phone and make a call to the SASSA dedicated help line at 0800 601 001.
- Once your call goes through, you will get automated questions that will guide you on what you have to do.
- Pay close attention to the instructions as directed by the automated voice on the line and follow each step diligently.
- Once you are through, you will get a text message from SASSA, giving you details of your application status and furnishing you with the essential reference number related to your SASSA application..
Remember, it is important for you to give to factual and authentic information when reaching out to SASSA for assistance as this will ensure that you get a seamless and reliable experience. By exploring these methods, you can confidently navigate the system and access your SASSA reference number with ease.
3. Contact SASSA
You can also call SASSA’s toll-free number at 0800 601 011 for direct assistance in retrieving your reference number.
4. Email:
Send an email to Grantenquiries@sassa.gov.za requesting assistance in retrieving your reference number or updating your phone number.
How do I fix identity verification failed on SASSA?
If you receive an “Identity Verification Failed” status on your SASSA SRD application, it means that SASSA could not match the information your provided with that of the Department of Home Affairs. Below are the steps you can follow to fix this problem.
1. Appeal: You have the option of appealing within 30 days but not exceeding 90 days if your identity verification fails and you get a rejection status. The appeal process is not complicated.
You can appeal by going to https://srd.sassa.gov.za/appeals/.A You will then enter your ID number and your mobile phone number to begin the appeal process. A PIN will be sent to your phone to start you off in the appeal process.
2. Update Contact Details: You can also update your contact details on the SASSA website. What you will need to do is go to https://srd.sassa.gov.za/sc19/reconfirmation/auth to start of the update process. You will be required to enter your ID number as well as mobile number. A pin will be sent to your phone.
3. Contact SASSA – Lastly, you can also contact SASSA at through their hotline number at 0800 601 011. Follow the instructions given to help you sort the “Identity Verification Failed” status on your SASSA SRD application.
Remember that SASSA processes applicants’ details through several different databases when considering their applications so make sure you get it right the first time when making your application so that you dont end up getting rejected in your application.