How to Find a SASSA Office Near You
SASSA has offices across all nine provinces of South Africa, including regional head offices, district offices, local service points, and mobile units that reach remote and rural communities. Services include grant applications, updates to personal details, card replacements, appeals, and more.
Fastest ways to locate your nearest office:
- Call the national toll-free helpline: 0800 60 10 11 (Monday–Friday, 08:00–16:00). Provide your area or town — they will give you the closest office address and hours.
- Use the official SASSA website office locator at www.sassa.gov.za.
- Send a WhatsApp to 082 046 8553 and follow the prompts for office information.
- Visit your local municipality, clinic, or community development worker (CDW) for directions to the nearest service point.
Province-by-Province Breakdown of SASSA Regional Offices
Below is a detailed overview of the main regional office for each province. These offices manage provincial operations. For day-to-day services (new applications, grant reviews, card issues), visit your nearest local or district office or mobile service point — use the national helpline to find exact locations.
- Physical Address: BKB Building, Cnr Fitzpatrick and Merino Road, Quigney, East London, 5200 (or Waverley Office Park, Phillip Frame Road in some references)
- Postal Address: Private Bag X9001, Chiselhurst, East London, 5200
- Main Phone: 043 707 6300 / 043 707 6335 / 043 707 6472
- Key Contact: Grant enquiries line or customer care
- Email: GrantsEnquiriesEC@sassa.gov.za or ECCustomerCare@sassa.gov.za
- Operating Hours: Monday–Friday, 07:30–16:00 (confirm locally; some service points open earlier)
- Services Available: Provincial oversight; complex appeals; grant reviews. Routine services at local offices in areas like Buffalo City, Mdantsane, and rural districts.
- Physical Address: African Life Building, 75 St Andrew Street (or Cnr St Andrews & Aliwal Street), Bloemfontein, 9300
- Postal Address: Private Bag X20553, Bloemfontein, 9300
- Main Phone: 051 410 8339 / 051 410 8555
- Email: GrantsEnquiriesFS@sassa.gov.za
- Operating Hours: Monday–Friday, 07:30–16:00
- Services Available: Regional management; appeals support. Local offices handle new applications, updates, and card replacements.
- Physical Address: 28 Harrison Street, Johannesburg, 2000 (or SASSA House, 501 Prodinsa Building, Cnr Steve Biko & Pretorius Streets, Pretoria, for some functions)
- Postal Address: Private Bag X120, Marshalltown, 2107
- Main Phone: 011 241 8320 / 011 241 8581
- Email: GrantEnquiriesGP@sassa.gov.za or GrantsEnquiries@sassa.gov.za
- Operating Hours: Monday–Friday, 07:30–16:00
- Services Available: High-volume urban services; many local offices in Johannesburg, Pretoria, Soweto, Ekurhuleni, etc. Ideal for quick card issues or updates in densely populated areas.
- Physical Address: 1 Bank Street, Pietermaritzburg, 3201
- Postal Address: Private Bag X9146, Pietermaritzburg, 3201
- Main Phone: 033 846 3400 / 033 846 9597
- Email: Contact via national line or provincial enquiries
- Operating Hours: Monday–Friday, 07:30–16:00
- Services Available: Provincial coordination; strong network of local and mobile offices serving urban and rural communities, including Durban and surrounding areas.
- Physical Address: 43 Landros Mare Street, Polokwane, 0699
- Postal Address: Private Bag X9677, Polokwane, 0700
- Main Phone: 015 291 7509 / 015 291 7980
- Email: Customercarelim@sassa.gov.za or via provincial manager
- Operating Hours: Monday–Friday, 07:30–16:00
- Services Available: Focus on rural outreach; many mobile service points due to vast distances. Local offices for applications and reviews.
- Physical Address: 18 Ferreira Street, Nelspruit (Mbombela), 1200
- Postal Address: Private Bag X11230, Nelspruit, 1200
- Main Phone: 013 754 9428 / 013 754 9377 / 013 752 9501
- Email: GrantsEnquiriesMP@sassa.gov.za
- Operating Hours: Monday–Friday, 07:30–16:00
- Services Available: Regional support; satellite offices and mobile units serve remote areas like Ermelo and Witbank (eMalahleni).
- Physical Address: 1st Industrial Site, Mahikeng (Mmabatho), 2735
- Postal Address: Private Bag X44, Mmabatho
- Main Phone: 018 397 3849 / 018 388 4006 / 018 397 3360
- Email: GrantsEnquiriesNW@sassa.gov.za
- Operating Hours: Monday–Friday, 07:30–16:00
- Services Available: Provincial oversight; local offices and service points in Rustenburg, Potchefstroom, and rural districts.
- Physical Address: 95-97 Du Toitspan Road, Kimberley, 8300
- Postal Address: Private Bag X6011, Kimberley, 8300
- Main Phone: 053 802 4900
- Email: Contact via national helpline
- Operating Hours: Monday–Friday, 07:30–16:00
- Services Available: Sparse population means heavy reliance on mobile units and local points in towns like Calvinia, De Aar, and Upington.
- Physical Address: Golden Acre, Adderley Street, Cape Town, 8001 (or other service offices in Athlone, Wynberg, Gugulethu)
- Postal Address: Private Bag X9189, Cape Town, 8000
- Main Phone: 021 469 0200 / 021 469 0235
- Email: Contact via provincial enquiries
- Operating Hours: Monday–Friday, 07:30–16:00
- Services Available: Urban-focused with multiple service offices; mobile points for rural areas. Note: Some satellite branches may have limited hours.
- Physical Address: SASSA House, 501 Prodinsa Building, Cnr Steve Biko and Pretorius Streets, Pretoria, 0083
- Postal Address: Private Bag X55662, Arcadia, Pretoria, 0083
- Main Phone: 012 400 2000
- Toll-Free: 0800 60 10 11
- Email: GrantEnquiries@sassa.gov.za
- Operating Hours: Monday–Friday, 08:00–16:00 (core hours)
SASSA Office Hours (General)
| Day | Hours | Notes |
|---|---|---|
| Monday–Friday | 07:30–16:00 | Main service hours. Arrive before 08:00 to beat queues. |
| Saturday | Closed | Offices usually closed. |
| Sunday | Closed | All offices closed. |
| Public Holidays | Closed | Grants are often paid before holidays — check payment dates. |
Important: Hours can vary by local office. Some operate by appointment only. Always call ahead to confirm.
Services Available at SASSA Offices
SASSA offices (especially local and district levels) provide these core services in person:
- Apply for grants (Old Age, Disability, Child Support, Foster Child, Care Dependency, Grant-in-Aid, War Veterans).
- Update personal details (address, banking, cellphone).
- Replace lost, stolen, or expired SASSA Postbank Gold Card (bring ID).
- Submit documents for grant reviews or periodic eligibility checks.
- Lodge appeals if your application was declined.
- Report changes in circumstances (income, marital status, household changes).
- Obtain official grant confirmation letters (for housing, medical aid, etc.).
Note: Card issuing or PIN resets may have restrictions at some local offices — confirm availability. Fraud reporting uses the dedicated hotline 0800 428 428.
Tips for Visiting a SASSA Office
- Arrive Early — Queues form quickly. Aim for before 08:00, especially for new applications or card replacements.
- Bring Originals and Photocopies — ID, birth certificates, bank statements, proof of residence, etc. SASSA often keeps photocopies.
- Prepare for Long Waits — Bring water, snacks, and something to sit on — particularly important for elderly or disabled applicants.
- Know What You Need — Check document requirements via the helpline or website beforehand to avoid multiple visits.
- Keep Your Reference Number — Save any receipt or reference for follow-ups.
- Beware of Fraudsters — Never pay anyone outside the office for “help.” All official assistance is free.
SASSA Contact Numbers (Save These)
- National Helpline: 0800 60 10 11 (free, Mon–Fri 08:00–16:00)
- Fraud Hotline: 0800 428 428 (24/7)
- WhatsApp: 082 046 8553 (status checks, office info, enquiries — 24/7)
- USSD (No Internet): 1203210#
FAQ — SASSA Offices
Can I apply for grants at any SASSA office?
Yes, but visiting your nearest local or district office is recommended for faster service.
Does SASSA have mobile offices?
Yes — mobile service points and satellite offices serve rural and underserved areas. Call 0800 60 10 11 to find schedules.
Do I need an appointment to visit a SASSA office?
Not usually, but some offices may operate on an appointment system during busy periods. Check in advance.
Additional Considerations:
Peak times (start/end of month, after grant announcements) mean longer queues.
Elderly, disabled, or caregivers with infants may qualify for priority service — ask staff.
For SRD R370 grant issues, online/WhatsApp/USSD methods are often faster than office visits.
📌Disclaimer: This page is independently maintained for informational purposes and is not affiliated with SASSA or any government department. Information is subject to change. Always verify directly at www.sassa.gov.za, by calling 0800 60 10 11, or via official WhatsApp. For the most accurate local office details, use the national helpline.